Return & Refund Policy

Cancellation Policy

1. Orders can be cancelled only before they are shipped.
2. Once an order has been shipped, it cannot be cancelled through our website.
3. If you wish to cancel an order, please contact our customer support team as soon as possible.

Return & Exchange Policy

1. Returns and exchanges are applicable only to selected products. Product-specific return eligibility and conditions are mentioned on the respective product pages.
2. Unless otherwise stated on the product page, the standard return request period is 3 days from the date of delivery.
3. Return and exchange policies are subject to change without prior notice.
4. If pickup service is unavailable at your location, you will be required to self-ship the product to our designated return address.
5. Return or exchange shipping charges may apply depending on the product, location, and reason for return.

Conditions for Return

To be eligible for a return or exchange:

• The product must be unused, uninstalled, and in its original condition.
• The product must be returned with its original packaging, labels, tags, manuals, and accessories.
• Products without original packaging or tags may not be accepted.
• Customized, special-order, or made-to-order products cannot be returned or exchanged.
• Return or exchange requests must be raised within the applicable return period mentioned on the product page.
• Products showing signs of use, damage, alteration, or improper handling will not be eligible for return or exchange.

Refund Policy

1. Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
2. Approved refunds will be processed to the original payment method within 5–10 business days.
3. Shipping charges, handling charges, and other service fees, if applicable, are non-refundable unless the return is due to an error on our part.
4. Refund timelines may vary depending on your bank, payment provider, or card issuer.

Important Note

PartnSpares Auto reserves the right to refuse any return or exchange request that does not comply with the conditions stated in this policy.